Package com.oracle.bmc.cims.model

Class Incident.Builder

java.lang.Object

com.oracle.bmc.cims.model.Incident.Builder

Enclosing class:

Incident

public static class Incident.Builder
extends Object

Constructor Summary

Constructors

Constructor	Description
Builder()

Method Summary

Modifier and Type	Method	Description
Incident	build()
Incident.Builder	compartmentId(String compartmentId)	The OCID of the tenancy.
Incident.Builder	contactList(ContactList contactList)
Incident.Builder	copy(Incident model)
Incident.Builder	incidentType(IncidentType incidentType)
Incident.Builder	isWritePermitted(Boolean isWritePermitted)	Technical support type (TECH) only: Allows update of the support request in My Oracle Cloud Support portal, when the user has write permission to the support request’s user group.
Incident.Builder	key(String key)	Unique identifier for the support ticket.
Incident.Builder	primaryContactPartyId(String primaryContactPartyId)	Technical support type (TECH) only: The identifier of the support request’s primary contact (primaryContactPartyName) in My Oracle Cloud Support portal.
Incident.Builder	primaryContactPartyName(String primaryContactPartyName)	Technical support type (TECH) only: The name of the support request’s primary contact in My Oracle Cloud Support portal.
Incident.Builder	problemType(ProblemType problemType)	The kind of support ticket (type of support request).
Incident.Builder	referrer(String referrer)	The incident referrer.
Incident.Builder	tenancyInformation(TenancyInformation tenancyInformation)
Incident.Builder	ticket(Ticket ticket)
Incident.Builder	userGroupId(String userGroupId)	Technical support type (TECH) only: The identifier of the support request’s user group in My Oracle Cloud Support portal.
Incident.Builder	userGroupName(String userGroupName)	Technical support type (TECH) only: Name of the support request’s user group in My Oracle Cloud Support portal.
Incident.Builder	warnMessage(String warnMessage)	Technical support type (TECH) only: Message indicating the user group ( userGroupId) that was auto-selected for a new support request.

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

Builder

public Builder()

Method Detail

key

public Incident.Builder key(String key)

Unique identifier for the support ticket.

Parameters:

key - the value to set

Returns:

this builder

compartmentId

public Incident.Builder compartmentId(String compartmentId)

The OCID of the tenancy.

Parameters:

compartmentId - the value to set

Returns:

this builder

contactList

public Incident.Builder contactList(ContactList contactList)

tenancyInformation

public Incident.Builder tenancyInformation(TenancyInformation tenancyInformation)

ticket

public Incident.Builder ticket(Ticket ticket)

incidentType

public Incident.Builder incidentType(IncidentType incidentType)

userGroupId

public Incident.Builder userGroupId(String userGroupId)

Technical support type (TECH) only: The identifier of the support request’s user group in My Oracle Cloud Support portal.

Parameters:

userGroupId - the value to set

Returns:

this builder

userGroupName

public Incident.Builder userGroupName(String userGroupName)

Technical support type (TECH) only: Name of the support request’s user group in My Oracle Cloud Support portal.

Parameters:

userGroupName - the value to set

Returns:

this builder

primaryContactPartyId

public Incident.Builder primaryContactPartyId(String primaryContactPartyId)

Technical support type (TECH) only: The identifier of the support request’s primary contact (primaryContactPartyName) in My Oracle Cloud Support portal.

Parameters:

primaryContactPartyId - the value to set

Returns:

this builder

primaryContactPartyName

public Incident.Builder primaryContactPartyName(String primaryContactPartyName)

Technical support type (TECH) only: The name of the support request’s primary contact in My Oracle Cloud Support portal.

Parameters:

primaryContactPartyName - the value to set

Returns:

this builder

isWritePermitted

public Incident.Builder isWritePermitted(Boolean isWritePermitted)

Technical support type (TECH) only: Allows update of the support request in My Oracle Cloud Support portal, when the user has write permission to the support request’s user group.

Parameters:

isWritePermitted - the value to set

Returns:

this builder

warnMessage

public Incident.Builder warnMessage(String warnMessage)

Technical support type (TECH) only: Message indicating the user group ( userGroupId) that was auto-selected for a new support request.

This message appears when no user group was specified in the create request for a new technical support request.

Parameters:

warnMessage - the value to set

Returns:

this builder

problemType

public Incident.Builder problemType(ProblemType problemType)

The kind of support ticket (type of support request).

For information about ACCOUNT support tickets, see Creating a Billing Support Request. For information about LIMIT support tickets, see Creating a Service Limit Increase Request. For information about TECH support tickets, see Creating a Technical Support Request.

Parameters:

problemType - the value to set

Returns:

this builder

referrer

public Incident.Builder referrer(String referrer)

The incident referrer.

This value is often the URL that the customer used when creating the support ticket.

Parameters:

referrer - the value to set

Returns:

this builder

build

public Incident build()

copy

public Incident.Builder copy(Incident model)