| Class | Description |
|---|---|
| Activity | |
| ActivityDuration |
Represents an activity duration.
|
| ActivityStatistic |
Represents an activity statistic.
|
| Event |
TaskRouter logs Events for each state change in the Workspace for the purpose of historical reporting and auditing.
|
| Reservation | |
| Task |
A Task resource represents a single item of work waiting to be processed.
|
| TaskQueue |
TaskQueues are the resource you use to categorize Tasks and describe which Workers are eligible to handle those Tasks.
|
| TaskQueueStatistics |
Statistics about task distribution.
|
| Worker |
Workers represent an entity that is able to perform tasks, such as an agent working in a call center,
or a salesperson handling leads.
|
| WorkersStatistics |
Statistics about workers.
|
| WorkerStatistics |
Statistics about
Worker. |
| Workflow |
Workflows control how tasks will be prioritized and routed into Queues, and how Tasks should escalate in priority or
move across queues over time.
|
| WorkflowStatistics |
Statistics about
Workflow
See the TaskRouter documentation. |
| Workspace |
A Workspace is a container for your Tasks, Workers, TaskQueues, Workflows and Activities.
|
| WorkspaceStatistics |
Statistics about
Workspace
See the TaskRouter documentation. |
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