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| Class Summary | |
|---|---|
| Activity | Activities describe the current status of your Worker
resources, which determines whether they are eligible to receive Task
assignments. |
| ActivityDuration | Represents an activity duration. |
| ActivityStatistic | Represents an activity statistic. |
| Event | TaskRouter logs Events for each state change in the Workspace for the purpose of historical reporting and auditing. |
| Reservation | The Reservation subresource of Task
is created whenever a Task is assigned to a Worker. |
| Task | A Task resource represents a single item of work waiting to be processed. |
| TaskQueue | TaskQueues are the resource you use to categorize Tasks and describe which Workers are eligible to handle those Tasks. |
| TaskQueueStatistics | Statistics about task distribution. |
| Worker | Workers represent an entity that is able to perform tasks, such as an agent working in a call center, or a salesperson handling leads. |
| WorkersStatistics | Statistics about workers. |
| WorkerStatistics | Statistics about Worker. |
| Workflow | Workflows control how tasks will be prioritized and routed into Queues, and how Tasks should escalate in priority or move across queues over time. |
| WorkflowStatistics | Statistics about Workflow
See the TaskRouter documentation. |
| Workspace | A Workspace is a container for your Tasks, Workers, TaskQueues, Workflows and Activities. |
| WorkspaceStatistics | Statistics about Workspace
See the TaskRouter documentation. |
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