public class Metric extends Object implements Serializable
| Modifier and Type | Class and Description |
|---|---|
class |
Metric.ZendeskComboMinutes |
| Modifier and Type | Field and Description |
|---|---|
protected Metric.ZendeskComboMinutes |
agentWaitTimeMinutes |
protected Date |
assignedAt |
protected Long |
assigneeStations |
protected Date |
assigneeUpdatedAt |
protected Date |
createdAt |
protected Metric.ZendeskComboMinutes |
firstResolutionTimeMinutes |
protected Metric.ZendeskComboMinutes |
fullResolutionTimeMinutes |
protected Long |
groupStations |
protected Long |
id |
protected Date |
initiallyUpdatedAt |
protected Date |
lastCommentAddedAt |
protected Date |
lastUpdatedAt |
protected Metric.ZendeskComboMinutes |
onHoldTimeMinutes |
protected Long |
reopens |
protected Long |
replies |
protected Metric.ZendeskComboMinutes |
replyTimeMinutes |
protected Date |
requesterUpdatedAt |
protected Metric.ZendeskComboMinutes |
requesterWaitTimeMinutes |
protected Date |
solvedAt |
protected Long |
ticketId |
protected Date |
updatedAt |
| Constructor and Description |
|---|
Metric() |
protected Long id
protected Long ticketId
protected Long groupStations
protected Long assigneeStations
protected Long reopens
protected Long replies
protected Date assigneeUpdatedAt
protected Date requesterUpdatedAt
protected Date lastUpdatedAt
protected Date initiallyUpdatedAt
protected Date assignedAt
protected Date solvedAt
protected Date lastCommentAddedAt
protected Metric.ZendeskComboMinutes replyTimeMinutes
protected Metric.ZendeskComboMinutes firstResolutionTimeMinutes
protected Metric.ZendeskComboMinutes fullResolutionTimeMinutes
protected Metric.ZendeskComboMinutes agentWaitTimeMinutes
protected Metric.ZendeskComboMinutes requesterWaitTimeMinutes
protected Metric.ZendeskComboMinutes onHoldTimeMinutes
protected Date createdAt
protected Date updatedAt
public Long getId()
public void setId(Long id)
public Date getSolvedAt()
public void setSolvedAt(Date solvedAt)
public Long getTicketId()
public void setTicketId(Long ticketId)
public Date getCreatedAt()
public void setCreatedAt(Date createdAt)
public Date getUpdatedAt()
public void setUpdatedAt(Date updatedAt)
public Long getGroupStations()
public void setGroupStations(Long groupStations)
public Long getAssigneeStations()
public void setAssigneeStations(Long assigneeStations)
public Long getReopens()
public void setReopens(Long reopens)
public Long getReplies()
public void setReplies(Long replies)
public Date getAssigneeUpdatedAt()
public void setAssigneeUpdatedAt(Date assigneeUpdatedAt)
public Date getRequesterUpdatedAt()
public void setRequesterUpdatedAt(Date requesterUpdatedAt)
public Date getLastUpdatedAt()
public void setLastUpdatedAt(Date lastUpdatedAt)
public Date getInitiallyUpdatedAt()
public void setInitiallyUpdatedAt(Date initiallyUpdatedAt)
public Date getAssignedAt()
public void setAssignedAt(Date assignedAt)
public Date getLastCommentAddedAt()
public void setLastCommentAddedAt(Date lastCommentAddedAt)
public Metric.ZendeskComboMinutes getReplyTimeMinutes()
public Metric.ZendeskComboMinutes getFirstResolutionTimeMinutes()
public void setFirstResolutionTimeMinutes(Metric.ZendeskComboMinutes firstResolutionTimeMinutes)
public void setReplyTimeMinutes(Metric.ZendeskComboMinutes replyTimeMinutes)
public Metric.ZendeskComboMinutes getFullResolutionTimeMinutes()
public void setFullResolutionTimeMinutes(Metric.ZendeskComboMinutes fullResolutionTimeMinutes)
public Metric.ZendeskComboMinutes getAgentWaitTimeMinutes()
public void setAgentWaitTimeMinutes(Metric.ZendeskComboMinutes agentWaitTimeMinutes)
public Metric.ZendeskComboMinutes getRequesterWaitTimeMinutes()
public void setRequesterWaitTimeMinutes(Metric.ZendeskComboMinutes requesterWaitTimeMinutes)
public Metric.ZendeskComboMinutes getOnHoldTimeMinutes()
public void setOnHoldTimeMinutes(Metric.ZendeskComboMinutes onHoldTimeMinutes)
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